Luxx Villas

Questions

Frequently Asked Questions

18 questions about how booking works, what a villa’s estimate covers, and what we do and do not know about each house are answered directly below. If your question is not here, our concierge answers it in person.

Villa or hotel

How a villa here compares to a hotel or resort

The short version of the first question below, side by side.

Villa versus hotel or resort
What you getA villa hereA hotel or resort
SpaceA whole private houseOne room or one floor in a larger building
Who is thereYour group onlyShared with other guests

What's the difference between a villa and a hotel or resort?

A villa here is a private, whole house — not a room or a floor inside a larger building. The house is for your group only, not shared with other guests the way a hotel or resort would be. Specifics like layout, amenities and house rules vary property to property, which is why every villa page states only what its owner has actually confirmed.

How does booking a villa work?

Add your check-in and check-out dates on a villa’s own page, or send them straight to our concierge, and the page works out an estimate for you. Choosing Text this inquiry or Email it opens your own messaging app with that inquiry already written — nothing is submitted to us directly from the page. From there, a real person on our concierge team confirms availability, the rate and the details with the villa’s owner and follows up with you directly. Submitting an inquiry does not hold a villa or a set of dates.

What does the estimate on a villa's page include?

Once you add dates, the reservation panel shows nights multiplied by that villa’s nightly rate, plus a cleaning fee where that specific villa lists one. That figure is an estimate only, shown so you have a starting number — the final quote is confirmed by our concierge, not generated by the page.

Why do some villas say "Rate on request"?

Not every owner has given us a nightly rate to publish. Where none exists, the page says Rate on request instead of showing a made-up figure. Send your dates through the desk and we will get the rate confirmed with the owner before you commit to anything.

Is there a minimum stay?

Minimum stays are not the same across every house — they vary by property and are confirmed by your concierge once you share your dates. We do not publish one blanket number here, because it would not be accurate for the whole collection.

What about deposits and cleaning fees?

Where a villa’s owner has given us a cleaning fee or a refundable damage deposit, it is shown on that villa’s own page as part of the estimate. Not every house has both on file — where one is missing, your concierge will confirm it with the owner before you book.

How many people can a villa sleep?

Each villa’s own page lists the sleeping capacity its owner has confirmed to us, shown as Sleeps alongside the bedroom and bathroom counts. Not every house has a confirmed number on file — where it is missing, the page marks it as not confirmed rather than guessing at a figure.

Can we host an event, celebration or shoot at a villa?

Possibly — house rules and event policies vary by property, so ask about your specific plans and we will tell you what that villa’s owner allows. Our occasion pages are a starting point for bachelorette, corporate retreat, family reunion, wedding party, birthday weekend and extended stay groups.

Are pets or smoking allowed?

Policies on pets and smoking are set by each villa’s owner and vary by property. We do not publish one blanket policy for the whole collection — ask your concierge about the specific house you are considering before you assume either way.

Should I stay in Miami or Fort Lauderdale?

Both Miami-Dade and Fort Lauderdale/Broward are in our current collection, and which one suits your group usually matters more than the short drive between them. See our Miami vs Fort Lauderdale guide for the full comparison, including how people usually travel between the two.

What areas do you serve?

Our current collection spans Miami-Dade and Broward County. Browse Miami villas or Fort Lauderdale villas to see what is available in each.

Are the houses on the beach?

The collection spans beach towns like Miami Beach, Golden Beach, Sunny Isles, and Hollywood as well as inland neighborhoods like Coral Gables and Davie. Each house page names its area, so you can see exactly where a house sits before you ask about it.

How many bedrooms do the biggest houses have?

The current collection runs from 3-bedroom houses up to 10-bedroom estates. If you need the top end, say so early - the biggest houses are the first to go for event weeks and holidays.

Are the pools heated?

Pool details differ house by house, and heating is one of them. Ask your concierge about the exact house and your dates, and the answer is confirmed directly before you book.

Is there housekeeping during the stay?

Housekeeping and mid-stay cleaning arrangements are set per house and per stay length. Tell your concierge what you want and it is confirmed for the exact house before you book.

How far in advance should you book a group house?

Earlier is safer. Popular dates, event weeks, and the biggest houses go first, and availability is confirmed directly for your exact dates, so asking early costs nothing and protects the dates you want.

What is the difference between booking here and using a rental marketplace?

You deal directly with a concierge about a specific house: the rate the collection holds, the rooms the owner confirmed, and the owner’s own photographs. There is no bidding between strangers and no anonymous listing.

How do you verify a villa's photos and details?

Every villa listed on this site carries the photographs its owner supplied to us, shown in the order they were given, along with whatever facts about the house the owner confirmed — bedroom and bathroom counts, sleeping capacity, nightly rate and fees where they exist. Where a detail has not been confirmed, the page marks it as such rather than guessing.

Next step

Still have a question?

Send your dates, headcount and the house or area you are looking at, and a real person on our concierge team will answer directly.

Contact the desk